Work Experience
User Experience Researcher, IBM
January 2021 - Present
User Experience (UX) and Design Research helps to uncover user needs, use analytical techniques and their own judgment to prioritize design work and communicate those results to other members of the design team. Their findings yield insights that can be used to determine what people need from their tools, the exact points where users are abandoning solutions, and even help uncover the next big innovation in a product line.
My first year at IBM was through a Design Research Apprenticeship. IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL).
San Jose State
Academic Advisor
May 2020 – January 2021
San Jose, California, United States
Advise students regarding GE requirements and navigating online student portals, provide campus resources, scheduled advising and tutoring appointments, support training for student assistants, assist in planning and conducting staff activities.
Hosted a series of ACCESS Workshops in the Summer of 2020 and Fall 2020 semester:
https://www.sjsu.edu/access/events-and-workshops/
Peer Mentor @ ACCESS Student Success
October 2019 – May 2020
San Jose, California
Support students during their academic and social adjustment to SJSU. Know how to refer students to appropriate campus resources in order to navigate more easily through the university system. Work with individual instructors/departments to develop smaller communities within SJSU that more actively involve and engage students in their college experience.
Schedule students for advising appointments, answer and direct telephone calls, assist in campus files and student petitions
Administrative Office Assistant
College of Social Sciences, Dean’s Office
August 2018 – May 2020
Identify ways to add value and proactively take-on tasks to assist office management in productivity
Managing time, travel, and expense forms for faculty and staff
Conducted complete digitalization project to transfer paper to a digital department documents
Maintain open, diverse office experience with students, staff, and faculty
Action Chiropractic Center
Chiropractic Office Assistant
January 2017 - October 2018
Santa Cruz, California, United States
An average day, I open the office prior to all staff and patients entering our office. I set up the files for the morning, update online forums for appointments, and answer voicemails and return calls. Overall, the goal to provide excellent services to members and patients. As patients came in, I checked them in on our online software and update membership options, packages, and promotions. Our team goal was to create and maintain positive relationships with patients and maintain the cleanliness of the clinic and the organization of workspace. In this experience, I gained the confidence to present and sell memberships and visit packages. I worked alongside our office management, assisted in conducting the manager's policies, procedures, and direction. I have a strong willingness to learn and grow and am able to accept constructive criticism in a positive manner. The main goal is to use that feedback as a learning tool.
UC Santa Cruz
Merrill College, Resident Assistant
University of California, Santa Cruz
August 2015 – June 2017
Santa Cruz, California, United States
Responsibilities included:
Meetings with supervisors and college students
Certification for CPR/First Aid and Mental Health First Aid; FERPA training
Attended professional development training throughout the academic year.
Community development by maintaining a safe, inclusive academically conducive residential environment. I provided conflict mediation, peer counseling, and encourage responsible behavior, served as a primary resource for student residents; maintained confidentiality and objectivity when working with students.
Programming requirements were fulfilled, tracked and maintained through allocated programming budgets; assisted in Welcome Week and Orientations; assistance with Commencement; create, distribute, and update flyers; attend and support university-sponsored programs
Safety, security, and policy enforcement included responding to emergency situations, assist with evacuations, provide crisis intervention, document and report maintenance issues, reported all safety concerns, served as a Mandated Reporter with fulfilled documentation; upheld and enforced housing and university policies; documented policy violations; participated in on-duty calls and rotations
Administrative duties included regular communication with supervisors and through email, phone, and mailbox; followed through on financial policies and procedures; completed administrative tasks, assisted and conducted student check-ins, room transfers, check-ins, assist in office covered and student staff selection
Carmike Cinema
Cast Member // Staff Lead
October 2013 - July 2016
Apple Valley, California, United States
Exhibited excellent guest service skills;
Presented a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
Answered guest questions courteously and direct them to the appropriate resource.
Work effectively with supervisors and co-workers.
Able to effectively multitask, including greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
Consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
Completed transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
Ensure the security of all cash, receipts and tickets.
Enforce the movie ratings system courteously and effectively. Uphold "zero tolerance" policy in regard to ID checking.
Distribute, ensure proper working order of, and understand how to operate Assisted Moviegoing Equipment.
Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.
Control access to the theatre.
Monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
Daily stocking and maintenance duties.
Able to work and meet deadlines with minimal supervision.
Followed procedures to ensure a safe work environment; Follow instructions on safe use of all chemicals/cleaning materials; Uphold Business Practice Standards and ensure compliance with company programs; Maintained regular personal attendance for all scheduled shifts.