My Background

In my five years of UX Research experience at a Fortune 100 company I’ve learned to connect insights to product outcomes. I’ve worked on several software product teams conducting qualitative and quantitative studies on ranging topics from the jobs to be done of System Administrators, to understanding perspective and experience of IT and Line of Business team members working together and with AI, to conducting competitive heuristic evaluations to identify market trends to align on strategic direction. I practice my craft in the California, Bay Area. Outside of work I love to share my love for pop culture, media, music and technology.

I began my User Experience journey as an apprentice in the field. It was a one-year program where I learned about complex software technology, large Enterprise business environments, and conducted research on the Cloud Pak for Data product. In the years following, I’ve conducted research on a virtual chatbot assistant and learned how generative AI enhanced the product experience. I taught advanced research methods to 100+ UX Researchers in a Software organization and created educational content to empower human-focused use of genAI in the UX Research workflow. I’ve obtained research and technology certifications (present on LinkedIn), participated in various customer and client workshops, attended and tabled at technology focused conference events, and received anm internal reward as UXR Champion in Q4 2024.

Prior to my Enterprise experience, I received my Bachelor of Arts in Anthropology & Education at the University of California, Santa Cruz in 2018. While obtaining my BA, I worked as a resident advisor for undergraduate students and worked as a receptionist for a Santa Cruz chiropractic office. Two years later, I graduated with a Master’s in Applied Anthropology from San Jose State in 2020. I worked on campus as a Dean’s Assistant, a Peer Advisor for undergraduate students, and went on to become an academic advisor. That experience allowed me to continue to foster my passion for education and enhancing the student institutional experience.